Optimise-it |
2009 European Seal of e-Excellence
Silver Winner
Description
Optimise-it helps to increase conversion rates in online sales through a person to person chat service. Selling books and cds online is straight forward. But when it comes to selling a mobile phone contract, a car insurance or a loan, the situation is slightly different because these products are more complex. But not only the products are demanding, the potential buyers are demanding as well. Customers understand, that a 12 month telecom contract has a value and they want to be treated like a valuable customer. But personalized service is the week point of the internet – so far. The result: Website visitors who use the online chat service, have a 5 times higher conversion rate, an increased turnover per sale of 30% and a 50% reduction of cost per customer contact.
Keywords
online sales support, increase conversion rate, reduce cost per customer contact
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